You know what really frosts my flakes? Longer than average wait times.
Everywhere I call, I don’t get a person. I get a robot.
And the robot says, “We are currently experiencing longer than average wait times.”
Oh really? Compared to what? A company that actually answers the phone?
Some of these places have no idea what their “average” even is. If every call takes forever to answer, then that IS your average.
So what does that message do? Does it help me? Does it speed things up?
No. It just warns me that I’m about to waste a good chunk of my remaining life.
And then they add, “Your call is very important to us.” Well, if it was that important, then you’d answer it.
Let’s just be honest for once. Change the message to this:
“Our fed up customers need above-average patience to do business with us today.”
Or better yet:
“We understaffed this place and now it’s your problem.”
I’m way too old for this nonsense.
I’m Grandpa Grumpy. Settle in. I’m just getting started.